Client Bill of Rights
July 4, 2010 – 3:04 pm
Notice of Patients’ Rights: Your Rights as a Client at Thrive Counseling
Federal and state law provide for specific patient rights. At Thrive Counseling, we respect, and inform you of, these rights. The following summarizes both federal law and the Massachusetts Patients’ Bill of Rights.
• You have the right to obtain the name and specialty of the doctor or other person responsible for your care.
• You have a right to confidentiality of all records and communications concerning your medical history and treatment to the extent provided by law.
• You have the right to participate in the development and implementation of your plan of care.
• You have a right to a prompt response to all reasonable requests.
• You have a right to request and receive details of any relationship between Thrive Counseling / your care provider to any other health care facility / educational institution, insofar as it relates to your care.
• You have a right to obtain a copy of any rules of Thrive Counseling that may apply to your conduct as a client.
• You have a right, upon request, to inspect your medical records, request an amendment to, or receive an accounting of disclosures regarding personal health information, and for a reasonable fee receive a copy of your record.
• You have a right to refuse to participate as a research subject.
• You have a right to personal dignity and, to the extent reasonably possible, to privacy during treatment and other care.
• You have the right to have your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected.
• You have a right to informed consent to the extent provided by law.
• You have a right to request and receive an itemized explanation of your bill.
• You have the right to file a grievance with Thrive Counseling if you have concerns regarding your care and treatment. In addition, you have the right to file a grievance with the Massachusetts Department of Public Health, Division of Health Care Quality, 99 Chauncy Street, 2nd Floor, Boston, MA 02111.
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